Q1. How do I become a member?
- Please click the "profile icon" button at the top right of the webpage, fill in your registration email or log in quickly with Facebook to become an official website member and order products.
Q2. What if I forget my password?
- After logging into your account and clicking "Forgot Password," the system will automatically send a password reset link to your email. Please check your email and click the link to reset your password (the link is valid for 24 hours).
Q3. What if I forget the email address I used to register?
- Please contact customer service directly through the following methods:
- Customer service hotline: 02-22018906 (service hours: Monday to Friday, 10:00-18:00)
- LINE: @tatastyle
- Customer service email: tatastyle2015@gmail.com
Q4. How do I modify my personal information and password?
- Please click the "profile icon," enter your email address and password to log in to your member account, and then click "Personal Information" → "Set New Password" to modify. Here, you can change your login password, phone number, or email information. If you update your contact email, please make sure your new email can receive TATA-related notifications normally!
Q5. Why do I often not receive TATA member newsletters?
- To avoid missing out on TATA's product offers, we recommend adding our email to your address book or checking if it has been moved to your "spam" folder. Open the TATA email and click "This is not spam" (or "Not spam") at the top.
Q6. Why is shipping still charged and promotional offers cannot be used even though my order meets the free shipping standard?
- If the return rate accounts for more than 50% of the total number of orders, you will not be eligible for the various promotional offers on the official website. If you violate the ordering and return rules set by TATA without reason or maliciously, the company has the right to suspend your account and refuse you to use this service.
Q7. How many working days does pre-order take?
- Due to logistics and shipping issues, pre-ordered items require 7-12 working days (excluding holidays).
